Hello Benjamin, 
 I understand your frustration with receiving repeated automated responses. Unfortunately, I'm an AI assistant and cannot transfer conversations, access your billing account, process refunds, issue credit notes, or confirm account-level details like payment application or saved VAT IDs. 
 What I can confirm from our documentation: 
 When credit notes are issued for tax corrections, refunds are typically processed to the original payment method within 5–10 business days. Credit notes themselves are separate documents that reference the original invoice and should be emailed to your billing address automatically. 
 What requires account access: 
 Your five requests—verifying refund status, issuing a new credit note for invoice -0007, confirming credit application between invoices, validating that your VAT ID will appear on the September 19 invoice, and obtaining PDF credit note documents—all require someone with direct access to your billing records. 
 Since I cannot perform these actions or escalate on your behalf, I recommend clearly describing your situation and requests in this conversation. Include the invoice numbers, amounts, and specific actions needed, as you've done here. Your detailed summary provides exactly what a billing specialist would need to review your account. 
 Please let me know if this helps or if you have any further questions. 
 Understanding your Team plan invoices